Fas-Glas Glass & Mirror

Reviews about Fas-Glas Glass & Mirror

• Eric Hinkle

  Dec, 16 2017
  ★ ☆ ☆ ☆ ☆
  Total disrespect for customers.
  
  I ordered two sheets of glass and was told it would be ready in two days. On the third day I called and still was not ready. Day four I went to pick up and it was the wrong size. They said it would be ready 7:30 next morning so I could get it before work, but It would be $7 more for the difference is size (I agreed to cost increase). Next morning I arrive 10 minutes after opening and glass not cut. I was told by Guy#1 I would have to wait 10 minutes because "like he told me yesterday it would be cut first thing in the a.m.". I said I would run up the street and be right back (trying to still get to work on time). Get back, still no glass. I told Guy#2 at desk I would go ahead and pay to speed up the process. They can't find ticket from day before! Guy#3 comes in to figure the bill. I told him what the total was and he comes up with a total $20+ higher! I tell the trio, that is not what the lady at the desk told me yesterday. Glass cutter (Guy#1) says "I don't care what she said, that is the total... I already had to eat two pieces of glass!" as he proceeds to walk out the door. I'm steaming at this point and thinking about letting him eat four pieces of glass, but calm heads prevail and I tell them I will pay the new price so I get out out that place and to work (which I was now late for). Third guy starts looking for original bill. I tell him to check the improper sized glass and there it was... just as I said, for the price I said.
  
  No, sorry for the confusion, appreciate your business, sorry for Guy#1 attitude... nothing.
• Steve Thayer

  Dec, 09 2017
  ★ ★ ★ ★ ★
  These people do the job right and way cheaper than anybody else I've dealt with

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